Refund policy
Returns and refunds
The 100-day guarantee
You have 100 days from the day your order arrives to decide. If you do not want to keep it, email loominouscontact@gmail.com within that time and we will refund what you paid for the product. You do not have to give a reason, and you do not have to keep the box unopened — the point of the guarantee is that you can actually use it first.
Return postage
Return postage is paid by you, unless the item arrived faulty, damaged or was not what you ordered. In those cases we pay it, and you do not need to post anything back before we act.
How to return something
- Email loominouscontact@gmail.com with your order number.
- We reply with the return address. Please do not send anything back before you have it.
- Post it back with the rollers and the charging cable, in any packaging that protects it.
- We refund to your original payment method within five working days of the parcel reaching us. Your bank may take a few days more to show it.
Hygiene
Used rollers cannot be resold, so we do not ask for them back separately — send the whole kit and we will dispose of the used roller ourselves.
Your legal rights
This guarantee is offered in addition to your statutory rights under the Consumer Contracts Regulations, which give you 14 days to cancel an online order. Nothing here reduces those rights.