Privacy policy
Privacy policy
This policy explains what SOLEA collects when you buy from us, why, and what you can ask us to do about it.
What we collect
- Order details — your name, delivery address, email address and phone number, and what you ordered.
- Payment details — handled by our payment providers. We never see or store your full card number.
- Usage data — pages viewed and basic device information, through cookies, so we can see which pages work.
Why we use it
To take payment, deliver your parcel, answer your emails, handle returns, and to measure our advertising. We do not sell your personal data.
Who we share it with
Only the companies that make the order happen: our shop platform (Shopify), our payment providers, and the carrier delivering your parcel. Each receives only what it needs.
How long we keep it
Order records are kept for six years because tax law requires it. Marketing contact details are kept until you unsubscribe.
Your rights
You can ask for a copy of what we hold, ask us to correct it, or ask us to delete it. Email loominouscontact@gmail.com and we will action it within one month.
Cookies
We use cookies that keep your basket working and cookies that measure advertising. You can block them in your browser; the basket ones are needed for checkout to function.